IT Infrastructure Manager

This EL2 role has direct accountability and leadership responsibility for the integrated delivery, performance and governance of enterprise ICT infrastructure across Platform Engineering, Enterprise Connectivity, Cloud Services, High Performance Computing and End User Services. It applies contemporary infrastructure leadership practices to deliver resilient, secure, scalable and customer-focused outcomes for the Bureau. 

Operating with a high degree of independence, the role provides strategic and operational leadership across these service domains, with direct accountability for service lifecycle management, cyber resilience, automation, observability, vendor performance and operational reliability, delivered through multidisciplinary teams, vendors and partners. 

The role is accountable for portfolio health, financial management, governance, risk, assurance and continuous improvement, and provides clear, evidence based advice to senior executives on infrastructure performance, investment, resilience and service risk. 

Enterprise infrastructure strategy and service integration 

• Setting integrated ICT infrastructure strategies, service roadmaps and technology lifecycle plans aligned to Bureau priorities, whole-of-government requirements and contemporary industry practice. 
• Providing direct leadership and accountability across Platform Engineering, Enterprise Connectivity, Cloud Services, High Performance Computing and End User Services as a cohesive enterprise infrastructure capability. 
• Directing service design, transition, operation and improvement to ensure infrastructure services are reliable, secure, scalable and fit for purpose. 

Operational leadership and accountable delivery 

• Overseeing operational reliability, resilience and recoverability of enterprise infrastructure services, including incident response, service continuity and executive escalation. 
• Making sound, risk-based decisions in complex and ambiguous service environments. 
• Driving modern service management practices, including observability, change discipline, problem management, service level performance and continual improvement. 

Portfolio planning, prioritisation and investment stewardship 

• Leading portfolio planning and prioritisation across operations, lifecycle management, cloud adoption, cyber resilience, automation and project delivery. 
• Allocating people, funding, vendors and technology assets across the full span of control to balance value, risk, affordability and service outcomes. 
• Managing major cross-domain dependencies, constraints, benefits, risks and change impacts. 

Governance, risk, assurance and financial accountability 

• Maintaining executive visibility of infrastructure performance, operational risk, compliance, financial position, cyber exposure and service maturity. 
• Ensuring services meet Bureau policy, security, audit, contract, accessibility and whole-of government digital and cyber requirements. 
• Managing the IT Infrastructure portfolio budget, including forecasting, cost control and value-based decision-making. 
• Governing major contracts and vendor performance, including commercial, service and delivery issues. 

People leadership and organisational capability 

• Leading and developing multidisciplinary teams across Platform Engineering, Enterprise Connectivity, Cloud Services, High Performance Computing and End User Services, building leadership depth, technical capability and accountability. 
• Shaping an inclusive, values-led culture that supports collaboration, engineering discipline, automation, service ownership and continuous improvement. 
• Strengthening workforce resilience through succession, knowledge sharing and capability uplift. 

Senior stakeholder engagement and communication with influence 

• Providing clear, evidence-based advice to senior executives on performance, risk, priorities, investment trade-offs and service impacts. 
• Influencing senior stakeholders, vendors and delivery partners to resolve issues and secure shared outcomes. 
• Representing infrastructure in executive forums and enterprise planning. 

Service maturity, reform and continuous improvement 

• Setting the direction for infrastructure service maturity, including automation, standardisation, observability, self-service, resilience engineering and lifecycle management. 
• Leading reform that improves customer experience, strengthens controls, reduces operational risk and simplifies delivery across infrastructure domains. 
• Using performance insights and stakeholder feedback to improve service quality and efficiency. 

Complying with all Bureau work, health and safety policies and procedures, and taking reasonable 

care for your own health and safety and that of employees, contractors and visitors who may be 

affected by your conduct.