Venue Support Officer Brass Monkey Hotel City Of Willoughby (Willoughby City Council) Part Time

Venue Support Officer – Brass Monkey Hotel (Part time)

Responsibilities

• Completion of all financial reconciliations as required, including maintaining point‑of‑sale registers.
• Maintaining data integrity in all ALH systems in a timely manner, including employee and training records.
• Managing stock control and stocktakes within the venue, and identifying and highlighting cash and stock variances.
• Ensuring all VISA obligations are met and managed for team members in the ALH systems.
• Reviewing all venue‑generated reports and providing feedback to key team members.
• Assisting the Management Team in achieving expected audit results as well as compliance and loss prevention targets.

Qualifications

• Provide outstanding customer service via phone, email, and face‑to‑face enquiries.
• Understand the importance of privacy and confidentiality with sensitive information.
• Maintain the administration area in a well‑organised and qualified manner at all times.
• Support the venue team with service on the floor during peak times of trade.
• Attend and contribute insights in team meetings.

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Tagged as: Admin, Art, Customer Service, Management, Training

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