Resident Service Agent (Brisbane) Full Time Part Time

Avani Living Queen’s Wharf Residences is seeking Full-Time and Part-Time Resident Service Agent(s) to provide exceptional service to residents and guests.

Key Responsibilities

• Deliver exceptional customer service to all residents and guests.
• Act as the first point of contact for all resident inquiries, providing accurate information about the building and its amenities.
• Assist with check‑in and check‑out processes for residents.
• Handle resident requests and concerns efficiently, aiming for quick resolution and maintaining high satisfaction.
• Maintain knowledge of the local area and services to provide recommendations and directions to residents.
• Manage and coordinate maintenance requests, ensuring timely follow‑up and resolution.
• Assist with organising events or activities for residents, enhancing their overall living experience.
• Monitor and manage building security and safety, ensuring all procedures are followed.
• Collaborate with other team members to ensure services and operations run smoothly and consistently.

Qualifications & Requirements

• Previous experience in customer service, hospitality, or a related field is preferred, ideally in a residential or hotel environment.
• Excellent communication skills, both verbal and written, with the ability to interact professionally with residents, guests, and colleagues.
• Strong problem‑solving skills and a proactive approach to resolving issues efficiently and effectively.
• Ability to multitask and manage competing priorities in a fast‑paced environment while maintaining a positive attitude.
• High attention to detail and strong organisational skills to ensure all requests and tasks are handled promptly.
• A friendly, approachable demeanor with a commitment to providing outstanding customer service.
• Basic knowledge of building operations, maintenance, and safety procedures is a plus.
• Proficiency in Microsoft Office Suite and experience with resident management systems or similar software is an advantage.
• A flexible, team‑oriented attitude with a willingness to contribute to a collaborative work environment.
• A passion for hospitality and a genuine desire to enhance the living experience for residents.
• Must have full availability with shifts starting as early as 6:00am up to 10:00pm, Monday to Friday.
• Availability to work full‑time hours, Monday to Friday, with the ability to adapt to occasional schedule changes as needed.

Compensation

• Hourly rates:
  • Monday – Friday: $28.90 per hour +12% Super
  • Saturday: $33.38 per hour +12% Super
  • Sunday: $40.05 per hour +12% Super
• Shifts available from 6:00am to 10:00pm.

Benefits

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support.

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Tagged as: Art, Customer Service, Events, Full-Time, Hospitality, Insurance, Management, Microsoft Office, Part-Time, Retail

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