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GenesisCare currently has an exciting opportunity for an experienced and driven Patient Services Officer (Medical Receptionist) to join our established, close‑knit team in Murdoch, WA. The position is a casual role, working various shifts as required, offering flexibility for those seeking adaptable work hours.
Responsibilities
- Work efficiently in a fast‑paced administrative role where customer focus remains the top priority.
- Act as the first point of contact to patients and provide excellent customer service face‑to‑face and over the phone.
- Adapt to and manage an environment where there is ongoing change and competing priorities.
- Book and confirm patient appointments and consultations.
- Handle billing and receipting at the time of appointment.
- Accurately process relevant paperwork including data entry.
- Ensure the smooth running of the clinic.
- Continuously liaise with the team to ensure efficient processes.
- Manage patient records and filing of patient notes.
Qualifications
- Demonstrated ability to provide excellent patient care and customer service.
- Strong organisational and communication skills, with the ability to liaise with both internal and external stakeholders.
- Proven experience working successfully both independently and in a team environment.
- Knowledge of patient billing systems and related Medicare funding mechanisms (highly valued).
- Exceptional phone manner and ability to handle a high volume of patient inquiries.
- High attention to detail and excellent organisational skills.
- Flexible approach to work and able to adapt in a fast‑paced environment.
Benefits
- Established, close‑knit team and thriving culture.
- Rapid‑paced, challenging role with one of the most influential healthcare providers.
- Supportive environment where you can develop with excellent management.
- Internal career development opportunities.
- All employees and their family members have access to free confidential support that is completely external to GenesisCare including financial, nutritional and wellbeing coaching, legal advice & counseling.
- Learn and grow with award‑winning development programs.
- Access to employee benefits including fitness passport, wellbeing gateway app, BUPA rewards, Qantas Club Membership discount.
GenesisCare is an Equal Opportunity Employer.
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