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Join a supportive and friendly team working together to make a real difference not only for the people we care for, but also each other.
SCCQ is seeking a friendly and efficient Health & Wellness Community Centre Administration Officer to provide high quality administrative support at our newly established Health & Wellness Community Centre within Illoura Village in Chinchilla.
Working in this position you will provide support to the Health & Wellness Community Centre Coordinator, to maintain operation of the centre by managing bookings, assisting with enquiries, invoicing and processing payments, and ensuring smooth daily opening/closing of the centre. As the Health & Wellness Community Centre Administration Officer you will be the first point of contact for the centre and as such will provide an environment consistent with our values – to grow communities where best lives are lived.
What can Southern Cross Care Queensland offer you?
- Competitive salary package + benefit of NFP salary sacrifice options
- Ongoing individualised training and mentoring programs
- Opportunity to join a supportive purpose driven organisation offering exciting professional development growth
- Great staff culture
- Financial support programs
- Employee Assistance Program for employees and their families
- Beautiful new purpose-built Centre
About The Role
Working in this full-time role your duties may include but not be limited to:
- Serving as the primary point of contact at reception, ensuring every client, resident, tenant and visitor receives a warm & personalised welcome.
- Maintaining a visible presence in the reception area, actively engaging with members & fostering a positive atmosphere.
- Answering, screening and directing calls as required.
- Addressing member enquiries and concerns with empathy & efficiency, striving to enhance the overall member experience.
- Opening/closing the premises, arming/disarming alarms and completing daily safety checks.
- Managing the room and class booking system (GPs, allied health, visiting specialists/tenants; physio gyms; group programs).
- Issuing of invoices as required.
- Processing of payments and reconciling EOD takings.
- Provider support: Onboarding tenants (keys/IT/ID/induction); preparation of rooms and equipment.
- Providing operational support to the Centre Coordinator to ensure smooth daily operations & address any issues that arise promptly.
- Maintaining confidentiality; supporting incident logging and WHS routines.
- At all times demonstrating commitment to Workplace Health and Safety.
What will you bring to the role
- Previous experience in a busy multidisciplinary team environment including medical practice, allied health clinic, aged care, or wellness centre preferred.
- Confidence with using booking systems and MS365.
- Familiarity with Medicare billing and health fund processes (desirable).
- Ability to communicate professionally, positively, and with attention to detail – particularly around phone demeanour, back of house conversations.
- Applying a flexible, solutions-focused, and empathetic approach.
- Ability to promote SCCQ to the community
- Strong time management skills
- Ability to work independently as well as part of a team.
Why Join Southern Cross Care Queensland
Southern Cross Care Queensland (SCCQ) is a Catholic not-for-profit organisation established by the Knights of the Southern Cross, more than 40 years ago. They saw a need to provide compassionate care and inclusive service to some of the most vulnerable, the ageing population, in the community.
Since then, SCCQ has grown to employ over 1700 staff caring for and supporting more than 2000 people across 17 residential aged care homes, 8 retirement villages, 28 social houses, the National Disability and Insurance Scheme (NDIS) and home care services in metropolitan and regional Queensland, New South Wales and Victoria.
We are passionate about growing communities where best lives are lived, and serving the needs of our residents and clients with compassion and care is, as always, at the heart of what we do.
At SCCQ, we are just as focused on creating a culture where every person matters. Our culture program Known & Loved is unique to Southern Cross Care Queensland, enabling staff to build genuine community connections with each other and those we serve.
Southern Cross Care Queensland is a proud Equal Opportunity Employer. We celebrate the diversity across our entire team and welcome candidates from all backgrounds to apply. Please note that all employment offers will be conditional upon a satisfactory NDIS workers screen, the right to work in Australia and maintaining an up-to-date flu vaccinations status.
How can you apply
If you have the skills and experience needed to fill this role and are ready to make a difference and help us grow communities where best lives are lived, then we’d love to hear from you. Apply today! If you have any queries around Southern Cross Care QLD’s recruitment process or about the role, please contact us at employment@sccqld.com.au
Our Mission: Inspired by Catholic moral and social teachings which value and respect human life and the dignity of the individual, we will provide a quality of care and accommodation to meet the needs of all who place their trust in us.
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