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About the Role
As a Games & Experience Host you will be working across multiple outlets in a versatile environment. You will be responsible for delivering the best possible experience to our guests through selling & facilitating day to day operations of Immersive Gamebox & SEA LIFE Virtual Reality including large groups, events & parties. Guest satisfaction and bringing families closer through play would be your top priority.
Responsibilities
- Approaching guests & driving spends
- Maintaining a high standard of various key performance indicators (e.g. revenue per capita, hit rates, guest satisfaction & budget)
- Facilitate events & birthday parties according to procedure
- Supporting the Commercial team to deliver a great guest experience
- Providing front-line guest service, including selling tickets, explaining game operations & following up with guests after gameplay
- Managing & troubleshooting ticketing systems
- Assisting with guest queries
- Checking in groups & parties
- Logging and escalating incidents, maintenance and IT issues
- Helping maintain clean, and keep organised work areas across Commercial spaces
- Complying with health & safety procedures
- Contributing to a positive, supportive and guest-focused team culture
About You
To shine in this role, you’re someone who can step up when needed, support others, and stay calm and organised in a quick-paced environment. You are confident and enjoy working with children & adults, and you take pride in creating the best possible experience for our guests.
You will be able to work consistent weekends with some weekday availability. You will also have full availability over NSW school holiday periods. You will be able to work shifts of various times, earliest being 6:30am and latest 10pm.
Requirements
- Experience in a guest-facing role working towards budget & KPI targets
- Experience working in entertainment with children.
- Experience in sales is preferable.
- Ability to navigate different computer systems effectively
- Strong communication and people skills
- Ability to be approachable and comfortable talking to a range of guests
- A genuine passion for bringing families closer together through play
- Ability to multi-task
- Strong work ethic and demonstrated ability to work within a fast-paced environment
- Flexible and adaptable approach
- Can work autonomously, but most importantly in a team environment
- Reliable & punctual
Certifications
- New South Wales Responsible Service of Alcohol Certificate (RSA)
- Working With Children Check (WWCC)
Benefits
- Corporate advantages including free access to all our attractions worldwide
- Domestic and global opportunities to develop and progress your skills and career in tourism and attractions
- Opportunity to be involved with our Diversity & Inclusion initiatives, including our Reconciliation Action Plan
- Being part of a business built on fun
Pay Range
Competitive
Merlin Entertainments strongly encourages application from all background, including people of Aboriginal and/or Torres Strait Islander decent.
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