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Overview
Open and Close clinic as per set procedure. To greet patients and other callers at the Practice in a courteous and productive manner. To answer the telephone promptly and courteously. To make appointments for patients following set procedures. To make specialist appointments and radiology appointments when required. To issue patients invoices/receipts and bulk bill as required. To enter and update patient registrations and patient notes in computer. To deal with referring doctors, hospital staff, pharmacists etc courteously and helpfully. To deal with emergencies when necessary, following set procedures. Transfer test result calls to nurse or take message. Take prescription requests. Attend to account queries if possible or refer problem to Practice Manager. To exercise confidentiality in regard to patient care and all aspects of the practice. Ensure abnormal result policy is adhered to. Maintain reception area in a tidy and welcoming manner. Ensure Registration, Health Summaries, Patient Information sheets, Current Patient Packs and information displays are correct and current and enough in supply. Ensure patients are not required to wait excessive periods of time for an appointment, and that patients are informed of possible delays. Assist doctors and nurses by making phone calls, photocopying etc. Advise other staff members of any communication required to Fill in for staff whilst they are away on holidays and sick leave.
Responsibilities
- Open and Close clinic as per set procedure.
- Greet patients and other callers at the Practice in a courteous and productive manner.
- Answer the telephone promptly and courteously.
- Make appointments for patients following set procedures; make specialist and radiology appointments when required.
- Issue invoices/receipts and bulk bill as required.
- Enter and update patient registrations and patient notes in computer.
- Deal with referring doctors, hospital staff, pharmacists etc courteously and helpfully.
- Deal with emergencies when necessary, following set procedures.
- Transfer test result calls to nurse or take a message.
- Take prescription requests.
- Attend to account queries or refer problems to Practice Manager.
- Exercise confidentiality in regard to patient care and all aspects of the practice.
- Ensure abnormal result policy is adhered to.
- Maintain reception area in a tidy and welcoming manner.
- Ensure Registration, Health Summaries, Patient Information sheets, Current Patient Packs and information displays are correct and current and enough in supply.
- Inform patients of possible delays and minimize wait times where possible.
- Assist doctors and nurses by making phone calls, photocopying, etc.
- Advise other staff members of any necessary communications.
- Fill in for staff whilst they are away on holidays and sick leave.
Job Details
- Job Type: Casual
- Pay: $25.00 – $30.00 per hour
- Expected hours: 16 – 40 per week
- Schedule: Afternoon shift, Day shift, Monday to Friday, Morning shift, Overtime, Rotating roster, Shift work, Weekend availability
- Supplementary Pay: Overtime pay
- Work Location: In person
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