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Overview
Location: John Hunter Hospital
Position Classification: Administration Officer Level 2
Employment Type: Casual
Remuneration: $33.59 – $34.70 Hour + 12% Super + Salary Packaging
Requisition ID: REQ655891
Application close date: Sunday 10th May 2026
Delivering safe, high-quality care – every patient, every time. Whilst this position is open to all individuals, it is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti-Discrimination Act 1977. Aboriginal or Torres Strait Islander people are encouraged to apply and consideration will be given to suitable Aboriginal or Torres Strait Islander applicants to promote equal or improved access. Aboriginal or Torres Strait Islander applicants must demonstrate Aboriginal or Torres Strait Islander status in addition to addressing the selection criterion.
About The Role
The Surgical Services Unit at John Hunter Hospital is a critical component of the healthcare system, supporting the delivery of safe, efficient, and high-quality surgical and perioperative services. This unit encompasses a variety of administrative and support roles, including Patient Support Officers, Administration Officers, and Ward Clerks, working across operating theatre suites, Same Day/Day of Surgery, perioperative services, and surgical wards.
As a Casual Administration Officer, you will play a key role in ensuring the smooth coordination of administrative and patient support services within a fast-paced and dynamic hospital environment. This position is ideal for individuals seeking to commence or further develop a career in health administration.
Key Responsibilities
- Provide consistent, high-quality customer service as the first point of contact via telephone, email, and face-to-face interactions
- Assist patients with admission and discharge processes, ensuring a positive and supportive experience
- Respond to enquiries from patients, families, and stakeholders in a professional and timely manner
- Maintain accurate and well-organised filing systems in accordance with established procedures, ensuring compliance with privacy and confidentiality requirements
- Complete, record, and manage documentation with a high level of accuracy
- Coordinate administrative processes to support surgical procedures and patient care
- Communicate effectively with clinical and non-clinical teams to ensure seamless service delivery
- Manage competing priorities and workloads efficiently, meeting deadlines in a responsible and accountable manner
Daily Duties
- Administrative support for clinical teams, including managing patient records and documentation
- Clerical tasks such as answering phones, responding to emails, and data entry
- Coordinating with operating theatres, surgical wards, and perioperative services
Supporting patient flow and ensuring all required documentation and information is prepared for procedures
About You
To be successful in this role, you are a highly organised and detail-oriented professional with the ability to plan, prioritise, and manage competing work activities in a fast-paced healthcare environment. You demonstrate excellent time management skills and maintain a consistently high level of accuracy across a range of administrative systems and processes.
You bring well-developed communication, listening, and questioning skills, enabling you to deliver exceptional customer service and build positive relationships with patients, colleagues, and stakeholders. Your interpersonal strengths allow you to work effectively both independently and as part of a multidisciplinary team, contributing to high-quality service outcomes.
You are adaptable, resilient, and able to respond to changing priorities with professionalism and efficiency. With strong proficiency in computer systems, including Microsoft Office and healthcare-based applications, you are confident navigating administrative tasks while maintaining confidentiality and compliance with organisational standards.
You demonstrate a strong understanding of workplace health and safety responsibilities and consistently act in a responsible and accountable manner to ensure a safe working environment for yourself and others.
- Hold the right to work in Australia
- Ability to successfully complete a National Police Check
- Meet NSW Health vaccination and health clearance requirements
- Willingness to complete mandatory NSW Health training upon appointment
Shifts & Flexibility
Casual positions operate across a variety of shifts to support service delivery:
- Monday to Friday: 6:30am – 9:15pm
- Weekends: 6:30am – 6:45pm
Training will be provided across multiple shift patterns to maximise flexibility and shift availability.
Why Join Us?
Working within Surgical Services at John Hunter Hospital offers a rewarding opportunity to contribute to patient-centred care in a supportive and professional environment. You will gain valuable experience across multiple clinical areas while building a strong foundation in health administration.
With flexible shifts, a collaborative team culture, and access to ongoing development opportunities, this role provides both personal satisfaction and career growth within NSW Health.
Need more information?
Click here for the Position Description
Find out more about applying for this position
For role related queries or questions contact Emily Legge on
Eligibility and Compliance
- To be eligible for permanent employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. Employment of a temporary visa holder may only occur if no suitable local candidate is identified for the position; in this instance, you may only be offered employment in line with the conditions and expiry date of your visa.
- We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.
Information For Applicants
Applicants will be assessed against the essential requirements and selection criteria contained within the position description. For assistance addressing selection criteria visit: 3vL5fq2
Stepping Up Website is a resource designed to help Indigenous job applicants apply for positions in NSW Health. For more information, please visit: HNEHealthSteppingUp
This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015 prior to offer. All new employees must agree to comply with the requirements outlined in the policy.
Hunter New England Local Health District acknowledges Aboriginal people as the traditional owners and custodians of the lands in which our facilities are located. We pay our respects to Elders, Community members and Community-controlled sector who partner with us to improve the health and wellbeing outcomes for Aboriginal and Torres Strait Islander peoples in our district.
Salary Packaging is beneficial to most Hunter New England Health employees. Salary packaging may increase your take-home pay. For information, contact Salary Packaging Plus at or .
At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace. We encourage people with diverse lived experiences to apply. If you require accommodations or adjustments to the recruitment process please let us know when you apply. We will work with you to meet your needs and create the best possible experience. Please contact for confidential support.
Hunter New England Health employees may be eligible for benefits such as allocated days off (ADO) for full-time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.
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