Kilcoy Global Foods is a multi-award-winning global foods solutions business, renowned for exceptional quality and innovation. Specialising in premium Australian beef, lamb and high-quality protein products, Kilcoy Global Foods products are enjoyed in more than 50 countries.
To deliver IT support (Tier 1‑3 Technical Support) within the Help Desk function of the IT team. Consistently delivering high value and responsive Help Desk activities to support the transactional and operational functions and have a direct impact on business outcomes through facilitating the optimal use of IT resources.
Key Responsibilities
- Being the first point of contact for all IT support on site.
- Responsible for IT maintenance and efficient operation across all IT functions.
- Troubleshoot technical issues to resolution and/or escalating as required.
- Assist with onboarding new staff from a technical perspective.
- Manage service desk tickets, planning and prioritising systematically to minimise backlog and ensure operational efficiency.
- Maintaining system and data security.
- Supporting end users with issues around passwords and IT systems.
- Reviewing printers, security cameras and other IT systems.
- Building relationships with people in the business.
Schedule
Roster: Blue/Orange 4am‑4pm. 4 days on 5 off followed by 5 days on 4 days off (includes weekend work).
About You
- Ideally 1–3 years experience working in a technical support role.
- Unlimited working rights within Australia.
- Ability to work alongside a diverse workforce.
- Driver’s licence and reliable vehicle.
- Own transport or reliable means of getting to work.
- Vaccinated (or willing to be) against Q Fever.
Benefits
- Reduce heavy traffic from your daily commute.
- Access to discounted premium meat.
- Ongoing support for learning.
- Workplace where cultural diversity is celebrated.
We are an equal opportunity employer and make every effort to select the best qualified individual for the job based on job-related qualifications and experiences. Some of the information we collect via your application form and resume is “personal” information as defined by the Privacy Act. All information provided via your application form and resume is treated as confidential.
About Kilcoy Global Foods
Kilcoy Global Foods is a multi-award-winning global food solutions provider, renowned for exceptional quality, innovation, and industry‑leading sustainability practices. We are passionate about creating fresh, natural, healthy, and convenient solutions. Our premium beef, lamb, and high‑quality protein brands are produced at our state‑of‑the‑art Australian facilities and enjoyed by customers across the globe.
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