Senior Human Resources Specialist, Case Management and Investigations

Role highlights

• End-to-end case management of complex and sensitive workplace matters including preliminary enquiries and investigations
• Provide trusted, evidence-based advice to support fair and appropriate outcomes
• Help foster a fair, respectful and inclusive workplace across CSIRO

About CSIRO

As Australia's national science agency, CSIRO is solving the greatest challenges through innovative science and technology. Many of our iconic innovations were once considered impossible until someone, just like you, joined us and took on the challenge.

Visit CSIRO.au for more information.

The opportunity

We’re looking for an experienced HR professional to join our Case Management team as a Specialist. In this role, you’ll provide expert HR advice and support end-to-end case management of complex workplace matters. You’ll conduct preliminary enquiries and investigations to support the effective resolution of sensitive people matters, including employee misconduct, discrimination, bullying and harassment.

Drawing on your strong case management, investigative, analytical and interpersonal skills, you’ll assess risks and complexities, determine appropriate courses of action, coordinate and conduct investigations and other case-related activities, and provide clear, considered advice to support timely and effective resolution. You’ll work collaboratively with leaders, employees and key stakeholders to navigate complex workplace issues, maintain appropriate documentation and ensure matters are managed in accordance with organisational policies, procedures and relevant employment legislation.

• Assess and recommend appropriate resolution pathways for complex people matters in collaboration with the Case Management Manager and provide advice to senior management in addressing workplace conduct matters.
• Conduct and manage impartial workplace investigations into misconduct allegations and complex people matters, including evidence gathering, analysis and assessment, in a thorough, ethical, confidential and professional manner.
• Collaborate with People Partnering, Industrial Relations, Health and Wellbeing, IM&T, Integrity and other relevant stakeholders to draw on specialist expertise and support well-informed outcomes.
• Prepare clear, concise and accurate advice for senior management, including risk assessments and evidence-based recommendations.
• Manage the timely administration, tracking and reporting of cases, maintaining accurate and transparent records and confidential communication throughout the case management lifecycle.
• Build trusted relationships and communicate openly, respectfully and sensitively with individuals, leaders and stakeholders.

Location: Canberra, Brisbane, Melbourne, Sydney, Adelaide & Hobart.

Hybrid working available.

Salary: AU$118k - AU$127k pa + 15.4% superannuation

Tenure: Indefinite, Full-time

As the successful candidate, you will bring:

• Bachelor’s Degree or equivalent experience in a related field such as Human Resource Management, or other relevant discipline. 
• Specialised workplace investigation qualifications or equivalent.
• At least 3 years demonstrated experience conducting workplace investigations, including end to end case management of complex and sensitive matters
• Demonstrated ability to research, interpret and apply legislation, policies, and guidance material to support misconduct processes, particularly whilst encountering frequent ambiguity.
• A history of supporting and guiding leaders through complex and sensitive people matters.
• Superior judgement and reasoning capability, and a demonstrated ability to maintain independence, apply a risk management approach, and develop evidence-based recommendations.
• Superior written and verbal communication and stakeholder engagement skills, with the ability to build rapport, manage sensitive conversations, and work effectively with a diverse range of stakeholders.
• Demonstrated commitment to maintaining confidentiality and upholding ethical standards, respectful behaviours and attitudes in a collaborative environment.

For full details about this role, and other criteria, please review the Position Description.