Manager, Client Services (MCS)

Role Description: 
Infosys is seeking a Manager, Client Services (MCS) to lead and grow a substantial IT services business within the Utilities sector in Australia. 
The Manager, Client Services will be based in Sydney and is responsible for managing existing clients and acquiring new clients in the region. The MCS works together with their manager (Senior MCS/Group MCS) to build sector plans and is responsible for client management and all client interfaces within the assigned account / prospect scope. 
 
Roles and Responsibilities: 
•    Develop and present proactive proposals to the clients/prospects in line with sector strategy 
•    Engage the relevant internal Infosys teams and service lines team to developing solutions 
•    Handle risks and issues related to the accounts, including delivery oversight ensuring there is strong governance in place 
•    Set and manage client expectations ensuring strong client satisfaction 
 
Skills /Competencies: 
Essential: 
•    Tertiary Qualification in IT / Computer Science / related discipline. 
 
Preferred: 
•    Strong sales/relationship management/account management experience 
•    Track record of interacting and building relationships with Head-off, Executive and CXO level client contacts 
•    Significant business development and project management experience 
•    Significant experience in IT Services experience including strong Global Delivery Model experience 
•    Ability to position industry insights as they pertain to client needs & requirements 
•    Deeply understand their client’s business challenges, and provide thought leadership in addressing these issues 
•    Experience in Technology Consulting for utilities sector 
•    Hands-on experience with proposal creation and leading proposal presentations 
•    Strong leadership, interpersonal, communication and presentation skills 
•    Wide variety of IT and business consulting engagement experience 
•    Commercially savvy/understands contracts, MSAs, Multiple pricing models 
•    Strong Negotiation skills 
•   Strong network of connections within the utilities sector in Australia 
 
Additional Skills: 
•    Excellent customer interfacing skills. 
•    Excellent written and verbal communication skills. 
•    Strong attention to detail and outstanding analytical and problem-solving skills.