Chief of Client Services
Reporting to the Chief Executive Officer, the Chief of Client Services leads the Client Services Branch and is an integral member of IPEA’s Executive Team. The role provides visible, values-based enterprise leadership across IPEA’s client facing functions and is responsible for building organisational capability to support the delivery of IPEA’s legislated functions and related performance outcomes.
Operating with a high degree of independence, the Chief of Client Services strategic, operational and technical advice to the CEO and Executive Team. The role oversees and strengthens core service delivery, advice, education and administrative capabilities while maintaining focus on continuous improvement in a complex, risk sensitive and highly scrutinised parliamentary environment.
- Service delivery leadership
- Travel and office advice and education
- Travel administration
- Strategic leadership
- People leadership and capability development
- Collaboration and stakeholder engagement
- Communications, engagement and reputation
- Partnerships and service delivery
It is highly desirable that the successful candidate has legal qualifications, experience or a demonstrated understanding of legal frameworks and processes.
The successful applicant will demonstrate capability in line with the SES Band 1 Work Level Standards and will have the following capabilities and qualities:
- Leadership and accountability
- Management diversity and span
- Stakeholder management
- Job context and environment
- Independence and decision-making
- Enterprise leadership
Further information about the key responsibilities, capabilities and qualities is available in the candidate information pack on the IPEA website.
This is a designated security assessed position. The successful applicant will be required to have or obtain and maintain a security assessment at the Negative Vetting 1 level.
Your completed Personal Particulars Form, along with your pitch and resume should be emailed to: IPEARecruit@ipea.gov.au
The Personal Particulars Form can be found on the Working at IPEA page on the IPEA website.
All SES employees are expected to model and promote the APS Values and Code of Conduct and leadership behaviours outlined in the Australian Public Service Commission (APSC) Integrated Leadership System and Secretaries’ Charter of Leadership Behaviours.
The APSC is a central agency within the APS with a critical leadership role in contributing to the future capability and sustainability of the SES. Further information about working in the SES is available on the APSC website at SES Information.