Branch Support Officer

As an APS4 Branch Support Officer, you will provide administrative, corporate and executive support to a Branch Manager and senior leaders to help ensure the efficient operation of the branch. The role is responsible for coordinating a range of activities including diary and inbox management, meeting and travel arrangements, secretariat services, preparation of briefing materials and correspondence, and supporting governance and business processes. You will work with stakeholders across the Agency to coordinate information, manage competing priorities and ensure business activities are delivered in a timely and organised manner.

The position requires strong organisational skills, attention to detail and the ability to work independently within established policies and procedures. You will contribute to the coordination of branch operations, support financial and administrative processes, and assist with continuous improvement activities that enhance business effectiveness. Multiple APS4 opportunities are available, including both full-time ongoing and non-ongoing positions, providing opportunities to support a variety of branches and business functions across the Australian Digital Health Agency.

Skills and experience (Essential criteria) 

• Demonstrated experience providing executive or administrative support to managers or senior leaders, including managing diaries, coordinating meetings, arranging travel and monitoring shared inboxes.
• Experience delivering secretariat services, including preparing agendas and meeting papers, recording minutes, tracking actions and ensuring timely follow-up of outcomes.
• Demonstrated ability to prepare high-quality business documentation, such as correspondence, briefing notes, reports, presentations or other corporate documents, with a high level of accuracy and attention to detail.
• Proven ability to manage competing priorities and meet deadlines while coordinating multiple administrative activities and delivering quality outcomes in a fast-paced environment.
• Experience building and maintaining productive relationships with internal and external stakeholders, responding to enquiries and coordinating information to support business outcomes.
• Demonstrated experience using Microsoft Office and corporate business systems, including financial, procurement or SAP systems, to process transactions, maintain records and support branch operations.

Australian citizenship is mandatory. Candidates must be able to obtain and maintain a national police clearance and the required Baseline security clearance, with the ability to attain a higher-level clearance if needed.

Artificial Intelligence (AI) may be used to support parts of our recruitment process, such as refining recruitment materials, and transcribing and summarising recorded interviews, however all hiring decisions are made by people, with AI used ethically, responsibly, transparently and in accordance with privacy requirements.