After Hours - Roster Coordinator

Workforce Planner – Rostering | National Networks Plus (NNP)

Casual Role | Monday to Sunday shifts | Work from Home after Training completed.

Our business is growing! Are you a master of logistics with a passion for connecting people to meaningful work? National Networks Plus (NNP), a trusted not-for-profit staffing agency in aged care, Home Care, and Community services, is looking for a Workforce Planner – Rostering to join our dynamic scheduling team.

If you're someone who communicates clearly and loves a fast-paced environment where every shift filled matters — we want to hear from you.

About the Role

As a After Hours Roster Coordinator, you will be the frontline contact for clients and staff, ensuring shifts are filled efficiently and effectively outside of office hours.

You'll play a key role in supporting NNP’s service delivery by creating well-coordinated rosters, responding to urgent client needs, and providing a positive experience for both clients and staff.

This role suits someone who can multi-task, manage a busy phone line and multiple email inboxes. 

Shift Hours are:

• Monday - Friday 5am-830am
• Monday - Friday 5pm-11pm
• Sat and  Sun 5am - 2pm
• Sat and Sun 2pm - 11pm

• Act as the main point of contact for client roster and staffing requests.
• Coordinate rosters for Community (Disability & Youth), Aged Care, and Home Care services using best practice staffing strategies.
• Respond swiftly to last-minute changes, cancellations, and emergency staffing needs.
• Liaise with staff and clients via phone, email, to ensure clear, timely communication.
• Maintain a professional and courteous approach in all interactions to build strong, ongoing relationships.
• Complete handovers, maintain accurate documentation, and escalate any concerns as required.

• Strong interpersonal and communication skills — phone and written.
• High attention to detail and the ability to multitask under time pressure.
• Ability to remain calm and proactive in a fast-paced, ever-changing environment.
• Experience working in administration
• Previous experience in rostering, scheduling, or workforce coordination a benefit but not essential
• A laptop or PC with Windows 11
• A quiet home office with ergonomic set up and additional screens
• Able to attend 1 week training at our Head Office in Frenchs Forest prior to shifts starting.

• Not-for-Profit salary packaging – take home more with tax-free benefits!
  (We’re proud to be the only agency of our kind in Australia offering this.)

 Apply Now!  or email recruitment@nnplus.com.au